DELIVERY AND RETURNS

Christmas Deliveries and Returns

We advise to order before 19th December for pre-Christmas international delivery and before 21st for UK delivery.  We can deliver Next Day via DHL to most UK cities so we will do our best to deliver all orders received on or before 22nd December. 

We want you to be 100% happy with your purchase and/or gift.  Therefore we are offering an extended returns period to 14th January 2023 for any orders made between 1st-24th December.

About our UK deliveries

We will deliver your order to you using DHL.  The cost of delivery is shown at checkout and is inclusive of all charges.

Standard delivery will be delivered within 3-5 working days, with the exception of personalisation products which may take a little longer.

Orders made by 1PM and requiring Next Day delivery will be delivered on the next working day.  Please note that we do not deliver on weekends or public holidays. Therefore, orders that are placed on these days will be delivered on the next available working day.

About our international deliveries

We will always try to calculate a fully delivered price so you will never have to pay any additional charges when your order arrives.  We aim to ensure total you see at the checkout will be the final price. 

You can send your order to 130 countries and regions around the world, including North America, Australia, the Middle East and China.

The cost of delivery to an EU member state is £9.95 and the cost of delivery outside the EU is £14.95.

Please note that we try our very best to ensure that all taxes and duties are levied at checkout, but this may not always be possible due to local laws and restrictions.

Click and Collect

We will need to see your order confirmation email when collecting your order.  We will only release the item to the person who made the purchase.

You will need to bring proof of ID and proof of payment such as:

  • the payment card you used for the order
  • a current photo driver's license or passport

We cannot release your order without seeing your ID.

We'll hold your order in store for 7 days, after which we'll return the order to stock and refund your account.  Please note that bespoke or made to order products may take longer to get ready.

Our Click and Collect orders are available for collection from our Floral Street, Covent Garden store.

You can return your Click and Collect order to our Floral Street, Covent Garden store.

Returns

We hope you’re delighted with your order.  However, if you’re not perfectly satisfied, please see returns information below.

You may return any unwanted items within 14 days of receipt for an exchange or refund. The item must be returned in perfect condition and in the original packaging. 

Please email info@thealkemistry.com and let us know why you are returning the goods, we shall then issue a DHL label. You will need to arrange a pickup of your item with DHL by following the below instructions:

1. Go to Ship a parcel, shipping rates, tracking, courier pickup with DHL Express

2. Click 'Schedule a pickup'

3.  Select 'No' under 'Do you need to create a label?'

4.  Select 'I have a DHL Waybill number'

5.  Enter the Waybill number and your phone number

6.  Enter your pickup address and select a convenient time for your collection.

We shall contact you once the return has been received, and you will then be refunded for the returned item.​

Please note that we will not be held liable for any items that get lost/stolen in transit.

If you have any questions, please contact us at info@thealkemistry.com