When you return a Product to us:
(a) Because you have cancelled the contract between us within the fourteen days returns period, we will process the refund due to you within 3-7 days of receiving the goods back. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, you claim that the Product is defective, or because the size is wrong), we will examine the returned Product and notify you via e-email of our findings within 2-5 days of receiving the goods back. Where we believe the item is defective and can not be repaired a refund will be processed with in 3-7 days. Jewellery returned with an agreed defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
(c) If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 5 working days of the delivery of the goods in question.
7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
7.3 Where you wish to return a Product because the size is not right, you may wish to exchange it for the same Product in another size. If that size is available, we will dispatch the Product to you as soon as we can. If it is not, we will contact you to offer you the chance to wait for further stock to arrive (if this is possible) or to refund the purchase price.
7.4 Due to hygiene reasons earrings are unable to be returned unless deemed as defective.
7.5 Any items returned must be returned in perfect condition, in original packaging, with the Alkemistry authenticity tag attached.
7.6 You are responsible for ensuring that the product is returned to us. We advise sending the product by a recorded tracked and insured service as we will not accept liability for problems with deliveries or theft in transit.