YOUR WARRANTY

WHAT IS COVERED 

We pride ourselves on great service and products that stand the test of time.
However, as with everything that is worn regularly, fine jewellery can also show signs of wear and tear and can possibly break. Rest assured though, we offer one year warranty on all The Alkemistry branded products and our guest designers.

Within your warranty period, we cover any manufacturing faults free of charge. However we do not cover normal wear and tear, accidental damage and any missing diamonds, gemstones and tags outside of 60 days of purchase. Please see costs below if your item falls out of the warranty period or criteria. 

COSTS 

In warranty repair - Free 

Basic chain repair - £10 

Part missing chain repair - £25 (up to 2" of added chain)

Thread repair/colour replacement - £10 

Tag replacement - £25

Clasp replacement - £25

For any missing diamonds or gemstones, please email info@thealkemistry.com for a bespoke quote.  

HOW TO GET YOUR ITEM BACK TO US

There are several options for getting your piece back to us. 

1. Shipping - We can organise a shipping label which covers delivery both ways. Our courier is DHL, they shall collect and deliver at your convenience. The cost for this service is £10

2. Drop off - Our workshop in is Oval, London. If you are local and would like to drop off and see where the magic happens, please email us on info@thealkemistry.com to let us know when to expect you. Please note, the workshop is open Monday - Friday 9.30-5.30pm 

3. In-store - You may drop off and collect from our Selfridges, London concession. We are based in the beauty and accessories room on the ground floor  

 

ONLINE PROCESS

If you choose the shipping options, either email info@thealkemistry.com and we can organise everything for you, alternately, from the above repairs list you can add to basket and process like a usual sale, we shall then be in touch to organise your collection.