DELIVERY AND RETURNS

Delivery

We will deliver your order to you using DHL in the UK and for overseas deliveries.  The cost of delivery is shown at checkout and is inclusive of all import duties and charges.

Standard delivery will be delivered within 3-5 working days, with the exception of personalisation products which may take a little longer.

Orders made by 1PM and requiring next day delivery will be delivered on the next working day.  Please note that we do not deliver on weekends or public holidays. 

Returns

We hope you’re delighted with your order.  However, if you’re not perfectly satisfied please see returns information below.

You may return any unwanted items within 14 days of receipt for an exchange or refund. The item must be returned in perfect condition, in original packaging, with the Alkemistry authenticity tag attached. Please note that due to hygiene reasons, we are unable to accept the return of earrings.

Please email info@thealkemistry.com and let us know why you are returning the goods, we shall then issue a returns code. We strongly recommend that you send your order back to us recorded delivery as we cannot accept responsibility for parcels lost in transit. We shall contact you once the return has been received,  and you will then be refunded for the returned item and the original delivery charge.​

If you have any questions please contact us at info@thealkemistry.com