Shipping policy

We will deliver your order to you using DHL in the UK and for overseas deliveries.  The cost of delivery is shown at checkout and is inclusive of all import duties and charges.

Standard delivery will be delivered within 3-5 working days, with the exception of personalisation products which may take a little longer.

Orders made by 1PM and requiring Next Day delivery will be delivered on the next working day.  Please note that we do not deliver on weekends or public holidays. Therefore, orders that are placed 

Click and Collect

We will need to see your order confirmation email when collecting your order.  We will only release the item to the person who made the purchase.

You will need to bring proof of ID and proof of payment such as:

  • the payment card you used for the order
  • a current photo driver's license or passport

We cannot release your order without seeing your ID.

We'll hold your order in store for 7 days, after which we'll return the order to stock and refund your account.  Please note that bespoke or special order products may take longer to get ready.

Our Click and Collect orders are available for collection from our Floral Street, Covent Garden store.

You can return your Click and Collect order to our Floral Street, Covent Garden store.