DELIVERY AND RETURNS
please see below for our delivery and returns policies
We will deliver your order to you using DHL in the UK and for overseas deliveries. The cost of delivery is shown at checkout. You will be responsible for any fees or taxes chargeable on import.
Wherever possible we will ship your order on the same day. If you require your order by a particular date, please let us know so that we can confirm delivery timings with you.
We hope you’re delighted with your order. However, if you’re not perfectly satisfied please see returns information below.
You may return any unwanted items within 14 days of receipt for an exchange or refund. The item must be returned in perfect condition, in original packaging, with the Alkemistry authenticity tag attached. Please note that due to hygiene reasons, we are unable to accept the return of earrings.
Please email email@example.com and let us know why you are returning the goods, we shall then issue a returns code. We strongly recommend that you send your order back to us recorded delivery as we cannot accept responsibility for parcels lost in transit. We shall contact you once the return has been received, and you will then be refunded for the returned item and the original delivery charge.
If you have any questions please contact us at firstname.lastname@example.org